|
|
|
 Call
Center |
| Companies have learned that service is
the key to attracting and maintaining customers (and hence,
revenue). In a service business like airlines and hospitality,
a call center is the difference between being in business
and not being in business. In other industries, call centers
help companies quickly overhaul service and improve their
image. In fact, a call center is a strategic asset that
companies can use to strengthen customer relationships,
learn more about customers and therefore serve them better.
This improves the bottom line. Thus call centers have
evolved from being cost centers to profit centers.
In order to meet the growing international demand for
cost-effective, customer-oriented call centers, many
organizations worldwide are outsourcing these services
from locations like India. India has intrinsic strengths
which can make it a major success as an outsource destination.
We provide Inbound, Outbound and Web Based
Call Center Services.
|
| INBOUND:
|
| Lead generation, Sales Support/Order
Processing, Account Management, Appointment Setting,
Complaint Handling, Credit Card Services, Customer,
Service, General Information, Technical help desk.
|
| |
| OUTBOUND:
|
| Customer Retention Calls, Customer
Solicitation, Dealer Locator Services, Debt Collection,
B2B Lead Generation, Catalog Sales/Up sells, Credit
Card Services, Marketing Research & Surveys,
Telemarketing, Telesales and Collections, Third
Party Verification. |
| |
| WEB BASED: |
| Email Support, Internet Services,
Database Development, email processing. |
| |
|
|
|
|
|
